Employee Exit and Retention in Social Care

The Social Care sector is a growing industry within the UK, with 1.47 million people employed each year, and of course the demand for care and support continues to grow. However, despite the number of vacancies in social care increasing, so is the number of care workers looking to leave their jobs.

SkillsForCare estimates that around 390,000 people leave their jobs every year – that’s over 1,000 every day – and there are approximately 110,000 vacancies at any one time. According to research, this is because working conditions remain “chronically poor” within the sector.

According to The UK Social Workers: Working Conditions and Wellbeing by Social Workers Union (SWU) and the British Association of Social Workers (BASW) research, almost two- thirds (61%) of social work practitioners and managers surveyed were looking to leave their current position in the next 16 months.

Why people leave?

Unfortunately, there are several factors that people who work in Care encounter, that then result them into wanting to leave. In Community Cares’ study of over 3,000 social workers, they found high workloads and a lack of resources to help service users were the main stressors contributing to poor working conditions.

Other common factors as to why people leave their jobs in the social care sector are:

  • Rising Stress
  • ‘Lonely and dispiriting’
  • Working through illness

When staff leave:

In their June 2017 Report, SkillsForCare highlight that three in ten employers don’t find out what their employees plan to do after leaving their organisation. Amongst those who do ask, their leavers were roughly split between those going to work for other social care employers (53%) and those going to work in other sectors (47%).

When asked if they knew why employees had left their organisation employers who collected this information said the most common reasons given were:

  • Personal reasons (30%)
  • Career development (21%)
  • Retirement (12%)
  • Pay (11%)
  • The Nature of the work (6%)

Focussing on retention?

With more and more people seeming to want to leave the sector, this calls for something to be done about it.

Meaning that we need to increase the size and skills of the adult social care workforce by stemming the flow of wasted resources on recruiting people who aren’t going to stay in the sector.

In the SkillsForCare June 2017 report on Recruitment and retention in adult social care they highlight that retaining good staff is vital to the success of any organisation, but especially so in the delivery of adult social care services where continuity of personalised car and support is crucial for the people who need care and support.

If employers find it difficult to retain employers, SkillsForCare detail ways in which they can create a positive workplace that will encourage staff to stay for longer.

  • Reviewing workplace culture.
  • Investing in the organisational values.
  • Celebrating achievements.
  • Involving and engaging all colleagues in decision making.
  • Using CQC reports as a catalyst for improvement.
  • Offering opportunities for career progress

How can recruitment help?

Values based recruitment

Taking a values-based approach to recruitment may be part of the answer. In recruitment the idea but what really matters are the values and behaviors of the individual. By taking this approach this will help you get the right people to work in your organisation who will have an understanding what it means to provide high quality care and support and are more likely to stay.

Hiring Manager training

The hiring manager is a key member of your employee recruitment team. Implementing training could benefit not only the employee who is in the role but the overall business.

Retention Interviews

Retention interviews help identify and reinforce the factor that might drive an employee to stay. They are a great way of finding out what’s working well in your business and what might not be working so well and can also result in the identification of any issues that may cause your employee to consider leaving.

Engagement in recruitment process

By engaging with someone from the beginning of the process, you are able to make sure that their journey is a good one.  Engagement starts at the point a person has their first interaction with your organisation and making sure it’s a positive interaction. What someone hears, reads and the information they are asked all have an impact on their opinion of you and your business.  Another way for you to understand what is important to your employees is listening to what they have to say.

Understanding the reasons – helps prevent future leavers

Alongside preventing people from wanting to leave their jobs, its also important to have an understanding as to WHY employees leave.

Here are a few suggestions to help you find out:

The difference between Exit and Retention Interviews is who they’re conducted with. Retentions will be the new-starters, whilst Exits will be with recent leavers of your organisation. Despite having their own merits, they both allow you to make more employee- centered business decisions.

Exit Interviews

With a massive skills shortage across sectors, it’s no surprise that talented people in your organisations are being headhunted. The key to success is consistency.

Here are some themes your exit interview questions could follow if you want to gather actionable data:

  • Reason for Leaving – asking them their main reason for leaving and questioning what they least enjoyed about the role and any other factors that influenced them to leave the role.
  • What would’ve made them stay – find out what you could’ve done to keep them and what improvement could be made to avoid future joiners leaving for the same reasons.
  • Where are they going now – Are they staying in the industry? Would they consider re-employment with us in the future? Show interest in their new role.

Retention Interviews

Here are some themes your retention interview questions could follow:

  • Rating your Recruitment – finding out how they found the recruitment process and if there was enough communication during the onboarding.
  • Support & Training – have your employers been receiving adequate training to carry out their role? Do they feel like they have enough support? Ask these questions!
  • Opportunities for Growth & Development – understand the potential opportunities that allow your employee to develop both in and beyond their role and discuss what they most enjoy about their role.
  • Suggestions for Future Joiners – finding out if they have any suggestions they would like to make for any future joiners so that they are able to settle comfortably.

Our next event in early 2019 will examine the same theme discussed in this blog post – “Why employee stay with your Care organisation.”

This event will include commentary and analysis of our own data from 100s of Retention interviews of Care Workers, helping you to understand why employees stay with your organisations such as your own.

And our guest speaker Neil Eastwood of Sticky People will present about what care organisations can do to prevent employees from leaving.

If this sounds like something you would like to attend, then please register your interest here and we will get back to you to confirm the details.

5 Strategies for Building Effective Talent Pools in a Competitive Market

So, your team have spent countless hours and resources recruiting into a role. You’ve had to go back out to market for a role you’ve had hundreds of applications for before.

You may begin to group your candidates together in your Applicant Tracking System – but, you can’t always dip into it and find an easy fill. Shouldn’t that be how talent pools work?

Shouldn’t I be able to fill roles quickly using candidates I’ve kept in my talent pools?

Despite popular belief – having a bunch of previous applicants or data-mined candidates does not always constitute a talent pool, let alone a fruitful one. Bear in mind, there are a lot of different factors that can contribute to either the success or failure of your talent pools.

For quite some time now, talent pools have allowed HR teams and recruiters alike the ability to recruit effectively and efficiently, without having to invest tonnes of resource into it. So, without a shadow of a doubt – if you aren’t leveraging the recruiting power of talent pools, they could be the most effective recruiting tactic you’re ignoring.

First things first – what are talent pools?

Talent pools are shortlists of candidates that aren’t currently being considered for a role by your organisation (they’re not technically applicants). They may be previous applicants that didn’t fit the role they applied for, or you may have found them via other means.

If you really think about it, the majority of the population could be your talent pool. Which, technically, is correct. However, it would be an impressive feat to be in consistent communication with that many people…

It’s important to remember that talent pools don’t always need to contain candidates that match up for current vacancies. Instead, they’ll be candidates that you want to keep an eye on for the future.

Therefore – effective talent pooling is an efficient way for recruiters to maintain a constant flow of candidates into your business.

But, what strategies can you and your team implement to begin building effective talent pools?

  • Engaging Unsuccessful Applicants

Just because a candidate wasn’t suitable for a role they applied for previously, doesn’t mean they aren’t suitable for your company at all. These candidates who have already shown significant interest in your company by applying are ideal for your talent pool. 

In the UK, each vacancy receives a tonne of applications. That leaves plenty of unsuccessful candidates that, if you’re not careful, might not show interest in working for you again. But, you’d like to think that at least a handful of candidates who aren’t suitable for the role they initially apply for might be relevant for your company in the future, right?

Think about it – all of these candidates have been assessed against your indicators and company values. So, you understand their competency and have already invested a significant amount of resource into them to find that out. Why not try and get the most out of them?

If you really want to begin building talent pools of previous candidates – it’s important to keep interview notes, interviewer feedback and information around why they weren’t hired for the role. All of this information is talent pool gold, because it helps you and your team decide who is truly relevant.

  • Careers Fairs & Events

Investing time and resource into recruitment events and careers fairs is a great way to build your employer brand, whilst attracting top talent to your company and familiarizing them with exactly who you are.

Events take a lot of planning, because there’s a lot going on. It can be hard to manage and nurture all of the candidates that register and attend. Usually, it’s a case of getting candidates to sign their details onto a spreadsheet, for them to be sent the occasional email blast with ‘Current Vacancies’ in hope of generating a few extra applications somewhere.

Talent pools are a far more effective way of tracking these candidates, and keeping tabs on them.

One of the most difficult things in recruitment is determining ROI. As hard as it may be to believe – talent pools make it easier to determine the return you see. How, you may ask?

A strong Applicant Tracking System is to recruitment, as Google Analytics is to marketing. It allows you to track where your visitors, or applicants, come from, and whether or not they end up applying. Through it, you can determine how successful each of your recruitment endeavours is.

If you already have a bunch of spreadsheets from events with hundreds of candidates’ details, it’s usually pretty simple to import them into your ATS to begin managing your talent pools more effectively.

  • Internal Talent Pools

Recruiting is both expensive AND challenging, especially if you’re looking to hire for more senior roles. So, being able to turn to a pool of internal candidates can be a big time and cost saver.

So, why are internal talent pools better than looking externally?

Well – your recruitment team will already have a strong understanding of candidates’ competencies, while the candidate already has an idea of the role and the requirements of working for the company. Also, you can be confident in the fact that your internal candidates will be a good cultural fit for your business.

Promote your open roles to your internal talent pools in a similar way to how you would for external candidates. More often than not, internal candidates can be dissuaded from showing real interest in a role when they’re forced to apply.

Adopting a similar marketing approach for internal candidates as you have for external candidates will result in far more internal applications, and more effective succession planning.

  • Company Leavers

When people leave your company – it’s often not forever. In fact, from the thousands of exit and retention interviews we’ve completed for our clients – more often than not, leavers would be interested in returning at some point down the line. So, what do we do for our clients when leavers tell us that?

Correct – we put them into a talent pool. But, how do we get them there?

Exit interviews are perfect for building a talent pool of previous employees who would consider re-employment with your company in the future. Conduct the interview with each of your leavers, and ask them whether or not they’d be interested in hearing about future opportunities. If they say ‘Yes’ – put them in your talent pool.

It’s a simple way of building talent pools of candidates who already know what it’s like to work for your company. That’s invaluable in recruitment.

  • Networking

Networking isn’t just something that should be left up to the sales team – it’s very much a powerful recruitment tool, too.

This method is, arguably, one of the most effective, because it often results in a lot of referrals. Which, according to RecruiterBox, means that you’re more likely to retain your new hires – with companies finding that referred employees are 23% less likely to quit than other hires.

Your brightest and best employees should proactively network and engage with talented employees in similar roles or with the desirable, transferable skills that are required to succeed in your industry.


To conclude – building effective and efficient talent pools is only one part of what constitutes a successful recruitment strategy. Alone, they won’t work as effectively. However, when combined with effective attraction strategies, consistent and appropriate engagement, and seamless onboarding – your talent pools should be concomitant, and basically fill themselves.

The 3 Big Mistakes that are Damaging your Employer Brand (and how to fix them!)

Every year, companies invest tonnes of resource into building their employer brand.

Why? Because your employer brand is the cornerstone of your reputation as an employer. It’s very much a candidate-driven market, so you’re competing with other organisations for the same pool of talent.

How do you differentiate yourself from your competitors? How do you stand out amongst the crowd?

Simple – your employer brand.

As defined by the CIPD, your employer brand is:

“…a set of attributes and qualities, often intangible, that makes an organisation distinctive, promises a particular kind of employment experience, and appeals to those who will thrive and perform best in its culture.”

Ultimately, it boils down to how you position yourself as an ‘employer of choice’, amongst your competitors and the pool of candidates. Contrary to popular belief – it’s not all about how big you are as a company. It’s not about how successful you are, or how much money you make. It’s entirely about how your employees feel working for you.

According to Glassdoor – 69% of candidates would not take a job with a business that had a bad reputation.

It’s quite clear how important your employer brand is, especially in generating the greatest return possible for your recruitment endeavours. But, what mistakes could you be making that are damaging your employer brand?

  • Not understanding, or trying to understand, where you’re going wrong

Nothing is perfect, and mistakes will always be made. To save yourself from making the same mistakes over and over again – you need to understand exactly where you’re going wrong. Is there something wrong with your recruitment process? Do your management team require any additional management training?

At what point, in an employee’s experience with your brand, do things go wrong?

Finding this out is simple, and resolving the issues will work wonders for your employee turnover, experience, and employer brand. However, it does require some additional investment of resource.

Solution: Exit and Retention Interviews

It’s simple, isn’t it? If you don’t understand what’s going wrong – ask. The very people who are experiencing what’s wrong are your employees, and they’re the ones you should be asking.

Implementing an exit and retention interview solution is the perfect method for finding out what you need to know. The following questions could form the basis of your solution, and help you really get to the bottom of any employee issues your business suffers from:

  • What do you enjoy about your role with us?
  • Is there anything you would change about the role?
  • What was your main reason for leaving our business?
  • What could we have done differently to have made you stay?
  • What advice would you give us to make future joiners more comfortable?

Use the information these questions give you to improve your recruitment process.

  • Your candidates don’t feel respected or valued, particularly if they don’t get the job

Regardless of what happens – it’s important to make sure your candidates’ experiences are always positive, respectful and fair.

Understandably – you can’t offer every applicant a job. Candidates know that, they understand it, and they respect it. You not offering them the role they applied for isn’t what damages your employer brand.

It’s how you do it. Also, in most instances – it’s whether or not you actually do it.

Think about it – candidates apply for a role with your company. They get through a couple of the initial pre-screening stages, after which your recruiters determine they aren’t suitable to continue through the process. You let all of them, regardless of how many there are, know the outcome – right?

Sadly – most companies don’t. Completely cutting your candidates off without even communicating with them is more damaging to your employer brand than letting them know they haven’t got the job.

Solution: Communication

Solving this issue all boils down to something as simple as communication.

Keep candidates informed throughout the process, from receipt of their application, through to the final decision your recruitment team make. There’s nothing more nerve-wracking for a candidate than waiting to hear back from an employer about a role you applied for.

There’s nothing worse than waiting to hear back from an employer, and not hearing anything at all.

There’s also nothing worse for your employer brand than having a bunch of candidates with negative opinions of your company, simply because they didn’t hear anything from you. Even if your communication is letting the candidates know they’ve not been successful – they’ll appreciate it a lot more than being left in the dark.

If you’d like to go the extra mile – offer candidates the opportunity to call your team to receive detailed feedback on their performance, and give them advice on where they went wrong and how they can improve it for next time.

  • Your company has a weak online presence, and you’re difficult to find

It’s common knowledge that, nowadays, all of your potential candidates will be researching your company, and trying to find out as much as they possibly can. Why? Every bit of information they find will help inform whether or not they actually want to work for you.

That being said – potential candidates can only find the information if it’s there to be found.

In an environment as competitive as recruitment, especially in some sectors, this lack of information can often be the difference between receiving the application, and not. In that vein – the candidate that doesn’t end up submitting an application may well have been the one who would’ve received the job offer.

With your online presence, it’s not necessarily a case of damaging your employer brand – it’s more that it will never truly materialize.

So, how do you solve this problem?

Solution: Update your Website & Manage your Social Channels

Having a company Facebook page and Twitter account is a good start – but it’s no longer as simple as that. Job seekers and potential candidates expect employers to have built and be maintaining a strong online presence across multiple channels. What does this mean? It means a user-friendly company website and active social media accounts as a bare minimum.

You don’t need to invest hours of marketing and recruitment resource into building your online presence. It all starts with talking about recent company news across your social channels, sharing photos and videos of achievements, and generally showing pride in your brand.

More importantly – engage with potential candidates as often as you can. Respond to their reviews. Ask and answer questions. Share relevant content. Keep them involved in the conversation.


Building a strong employer brand will always make your company more appealing to potential candidates. Something as simple as this can help you compete in the market, and gain the upper hand over your competitors. Whilst it’s simple to build – it’s also just as easy to undo all of your hard work and send yourself back to square one.

To build a believable employer brand – you need to be a good employer. There’s no way to fake it. You need to understand where you’re going wrong, communicate with all of your candidates regardless of the outcome, and get yourself online.

Your employer brand isn’t just a passing trend – it’s something that can, and will, directly affect the success of your recruitment efforts.

5 Tips for improving your Recruitment Advertising


It’s easy to plough through hundreds of applications and recruit the cream of the crop, right? What’s not so easy is actually getting hundreds of candidates to apply for your vacancies. This is where your recruitment advertising becomes absolutely fundamental.

Some may argue that your employer brand is what attracts your candidates, and that’s either good enough to do so, or it’s not. But, surely that would mean only a handful of organisations receive the best applicants?

As with everything – it’s about how you market it. It’s about how you package your vacancies. It’s easy to forget that recruitment is a two-way street and, whilst a lot of high-quality candidates will be automatically attracted to global organisations – any company can sell themselves to the best talent. However, you need to know how.

1. Ask yourself “so what?”

Okay, your organisation won an award – so what? How is that going to benefit your candidates if they choose to apply for your vacancy and, subsequently, join you? As I said before – it’s easy to forget that recruitment is a two-way street. Bragging about who you are, and the awards you’ve won, won’t attract the best candidates. Because, well – the award you won isn’t going to benefit them.

Whenever you’re writing job descriptions and summaries of your organisation – empathise with your ideal candidate. What will they want to gain by working in your Finance department? What skills will they acquire? Will they get involved with any important events?

2. Ask your current employees

If you asked all of your employees today what they’d tell their friends about working for your business – do you know what they’d say? Do you know what really wakes them up in the morning and drives them to get to the office early? Could you tell me what makes your employees not want to leave?

If your answer to any of the above is ‘no’ – go and ask them. You should especially ask any employees that are currently working in the role, or a similar role, that you’re in the process of recruiting for.

Doing so will help you to build an honest image of what it’s really like to work for you. This can then be communicated in all of your recruitment advertising.

3. Bring your business to life

To really make an impact with your recruitment advertising – you should be using it to tell a story. Bring your business to life by showcasing the employee culture. Using video as a medium of recruitment advertising shows a true reflection of who you are, and why other employees love working there.

You can use videos when recruiting any demographic. For Future Talent – why not record previous apprentices and graduates talking about their experiences, and why they’re glad they chose to work for you? The beautiful thing about video is that you can physically see emotion. This will engage your ideal candidates, because it gives them something to relate to.

4. Get Social

There are so many different forms of Social Media available nowadays, it can sometimes be quite difficult to choose which one is best for you. In short – they’re all the best for you.

Using a number of different Social Media platforms will help you to reach a much broader audience than if you’re selective with them. In the UK alone – Facebook has more than 32 million users; LinkedIn boasts over 21 million users, and; Twitter sustains a very strong user base of around 20 million people. You should be able to find your ideal candidates somewhere in there – surely?

You can use each and every platform to reach your audience. What’s more important is my next point…

5. Be Consistent

It’s absolutely imperative that you establish a clear message in your recruitment advertising. According to the Recruitment Process Outsourcing Association – “clear brand messages across all recruiting channels and methods helps recruiters match candidates with culture.” Everything about your business should be crystal clear from your brand message, and this should be maintained all of the time.

In some ways – it can be quite dangerous losing this consistency and changing your brand message. Why? Well, by pure coincidence – at the moment in time that the inconsistent message airs, it could be found by hundreds of potential applicants. And, to make matters worse – the majority of those candidates could be completely wrong for your business.

It’s not worth the risk. Maintain your consistency, and keep your brand message the same in all of your marketing.


It’s a lot more difficult than you think to attract your ideal candidate to apply for your role. In April of this year, according to Trading Economics – there were 770,000 jobs available. It’s highly likely that a fair amount of those will be looking for the exact same candidate you are. You need to be making yourself stand out – not just in your employer branding efforts, but in all of your recruitment marketing efforts.

What can Recruiters do to tackle a Skills Shortage?

According to a survey conducted by the Recruitment & Employment Confederation (REC) in December 2016 – almost half of UK employers are expecting a skills shortage when recruiting in 2017.

With the above being noted – recruiters are having to rethink their strategies in order to attract the seemingly ‘hard to come by’ candidates.

So, we’ve pulled together our top 3 tips on recruiting during a skills shortage:

1. Recruit for values

Tackling the skills shortage isn’t entirely about attracting and recruiting candidates who already have the skills you need. In many cases – it can be more beneficial to hire candidates whose skills are transferable to your organisation, and have the potential and ability to pick up and learn the skills you’re missing.

Values-based recruitment is a recruitment method that’s used extensively in the Care sector (an industry that sits very high on the skills shortage scale). However, the idea also applies to recruitment across all sectors. It’s an approach adopted to help attract and select inexperienced candidates (not necessarily at entry-level; the lack of experience could just be in your sector), whose personal values and behaviours align with those of your organisation.

2. Invest in Future Talent

Graduates, School-Leavers and Apprentices all fall within the remit of Future Talent, and recruiting them can be a strong method of future-proofing your skills and filling your gaps.

Future Talent want to learn, meaning you can teach them any of the skills that you want and need them to have to become a valuable asset to your organisation. Not only this, but further investing in your Future Talent with ‘buddying schemes’ gives them time with your experienced employees, who can share their knowledge.

3. Increase your Online Presence

Technology is improving leaps and bounds every single year, and will continue to for the foreseeable future.

These improvements have provided recruiters with more tools than ever to reach out to and engage with their candidates – your talent pool is bigger than it ever has been. Increasing your online presence and taking advantage of all online platforms will put you directly into contact with the candidates that you want to speak to, whilst building awareness around your employer brand.

Shout about who you are online – your candidates will hear you.

To give you the best possible chance of filling all of your vacancies with the skills you need – you should look to implement a number of different recruitment methods. Sticking to what you’ve always done can be dangerous.

It’s important to remember that, especially during a skills shortage, you don’t always need to recruit employees with years of experience, because experience doesn’t always demonstrate skills or ability. But, at the same time, you don’t want to be solely recruiting inexperienced candidates who don’t have the potential to learn what you need.