Precious - Compliance Project
An employee compliance project including pre-employment checks for new hires and employee file auditing for existing staff – in line with CQC Regulation 19.
Overview
Established for over 25 years, Precious is an award-winning provider of support services for autistic adults and individuals with learning disabilities. With extensive experience in the care industry, they are dedicated to empowering the people they support to lead fulfilling lives and accomplish their goals. Precious offers a range of services across the UK, including residential care and supported living, ensuring a high standard of care and support for individuals in various settings.
The Solution
Due to higher volumes of recruitment activity, a leading care provider sought additional resource and expertise to support with pre-employment compliance checks. As dedicated social care specialists committed to enhancing end-to-end recruitment processes, Cohesion provided a flexible solution to support the existing in-house provision.
Throughout the project, results included excellent compliance conversion rates, shortened cycle times, and a decrease in candidate withdrawals. These results were attributed to positive candidate engagement and high touch interaction throughout.
Precious engaged Cohesion to complete pre-employment compliance checks for newly hired candidates. The process, which included collecting references, ID documents, DBS checks, and a full employment history, ensured candidates complied with CQC Regulation 19 before commencing employment in service. Candidates were kept updated daily ensuring a positive experience at every stage.
In a secondary project, Cohesion assisted with auditing the compliance documentation of existing employee files. The objective was to verify compliance with Regulation 19 was in place, ensuring a streamlined pre-employment process. This included thorough reviews of employment files to confirm completion of all necessary checks.
Results
Across our pre-employment compliance checks project, we achieved the following results:
- Checks completed for 209 candidates who were made fully compliant
- Audited files for 861 employees
- An offer-to-compliance turnaround time of only 16 days
- Identified opportunities in the recruitment process on where cycle times and dropout rates could be reduced
- Facilitated expedited pre-employment processes for priority services experiencing staffing shortages
- Delivered in depth training sessions with the internal team to ensure a streamlined onboarding process
Candidate Feedback
“Thank you for your highly professional approach throughout my pre-employment checks. I felt well-informed at every step of the process, which was reassuring, especially since I’ve been out of work for some time. Initially, I was a bit anxious, but your team’s friendly and knowledgeable approach made all the difference.”
“Knowledgeable and efficient recruitment team who ensured I was kept informed every step of the way during my pre-employment journey. Their expertise and proactive communication made the process seamless and reassuring.”
Client feedback
“Cohesion’s expert assistance in our Onboarding and Regulation 19 Projects proved invaluable. Their team provided efficient, candidate-focused support for pre-employment compliance checks and file audits, streamlining our recruitment process. We are grateful for their dedication, which resulted in a positive candidate experience and maintained our high care standards.”
Allison Long
Director of People Services