The Client
Harmony Healthcare are a specialist provider of home services for individuals with complex needs, offering comprehensive, nurse-led support that is personalised, reliable, and delivered with expertise.
BACKGROUND
Harmony Healthcare engaged Cohesion for a focused recruitment and onboarding project over a 3 month period. The aim was to support their expansion into Sussex – a region known for being particularly challenging to recruit in.
Recruiting in complex care demands more than purely the right values; it requires highly specific clinical skills tailored to individual client needs, followed by a rigorous onboarding and induction process.
THE SOLUTION
Cohesion delivered a comprehensive end-to-end recruitment campaign.
The team streamlined recruitment and onboarding processes, ensuring
full compliance with regulatory requirements. This involved creating
consistent messaging across recruitment activities, from advertising and reporting to values-based recruitment assessment practices.
Key to the delivery was Cohesion’s ability to engage with local
communities effectively. Local attraction surveys gathered insights into the regional recruitment landscape, allowing engagement plans
tailored to the specific needs of each location. These plans included
targeted online advertising and proactive sourcing strategies, to ensure a steady pipeline of qualified candidates.
Results
The partnership has produced significant results, including:
- Candidate Quality – 47 offers made with a 100% offer rate.
- Expertise – Successfully recruited for hard to fill client packages within an inherently challenging location.
- Improved Interview Attendance – No show issues greatly improved, with an interview attendance rate of 81%.
- Candidate Engagement – 94% of candidates accepted their job offer, from those who attended interview.
- Cycle Times – a turnaround from new application to telephone interview within just 2 days and telephone interview to clinical interview within 3 days.
- Onboarding – Cohesion coordinated candidates onto 6 rounds of blended training requirements delivered by Harmony Healthcare.
- Early Retention Insights – Provided valuable feedback through 2- & 8-week check-ins with new starters to enhance retention and share critical feedback.
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